Do you have a business in Singapore? Do you want to make your business widely successful? If the answer to both questions is yes, then you need to consider hiring a mystery shopper.
Who is a mystery shopper?
A mystery shopper is someone who buys your products and services by acting like any average shopper. However, the aim of such a person is to determine the state of your business in terms of customer services, ethical integrity of your staff, and the quality of products and services that your business provides. After purchasing your products and services, the shopper will then submit a report of personal experiences. You will then pay for the services rendered. The information you receive will enable you to improve the way you do business.
Why should you hire a mystery shopper?
It does not matter whether your business is big or small, mystery shopping should be part of your strategies for success. Hiring a professional that provides such a service comes with many benefits for your business.
1. Enhance customer care
One of the major reasons as to why you should opt for mystery shopping is that you will be able to implement the report given in order to enhance your customer care service. Just because you have spent, a lot of money on training does not mean that your employees will do what they are meant to do. Testing your employees enables you to know what aspect of customer care needs more improvement. This in turn will ensure that you avoid any potential lawsuits in the future.
2. Avoid business hazards
While you are busy managing your business, you will be amazed at what goes on right under your nose. Some of your employees may be busy embezzling funds from your business. Others may be involved in defrauding your clients or engaging in corruption and other illegal activities. The potential for disaster is quite huge, if illegal activities are taking place right under your nose. Mystery shopping may enable you to unearth some of those activities. A shopper may act as an interested party to try to trap those who are involved in illegalities. By unearthing illegal business activities going on in your business, you will have the opportunity to rectify matters before any legal authorities are involved. This will go a long way in keeping you out of legal trouble.
3. Enhance decision making
Do you have a problem with making business decisions regarding your employees? Are you wondering about who to hire permanently, who to fire or promote? A mystery shopper will enable you to put your employees under a microscope. This will help you decide on which people are making the right decisions for your business. You will be in a much better position to make human resource decision without fear of being accused of favouritism. The chances of being sued by your own staff will be much lower as a result, because you will have the evidence of everyone’s behaviour.
4. Obtain insight into employee behaviour
Your employees are a reflection of your business. If they do not interact well with each other, then you can be sure that the hostilities will spill over to your clients. Mystery shopping exposes the real employee interactions that exist within your business organizations. If someone is mistreating others, a shopper may be able to spot that kind of trouble. You will then be able to act on the information you receive, to prevent any mistreatment of your good employees. Obtaining insight into employee behaviour can therefore save you plenty of money. If you forestall any discriminatory behaviour, your employees will not have the opportunity to sue you for all your worth.
5. Enhance sales and revenues
Because mystery shoppers help to make sure that your business is conducted in the right way, you will benefit greatly financially. A well run business will experience a boost in terms of revenues.
With so many businesses in Singapore, you will have plenty of competition no matter what you decide to do. If you want to stand out amidst the competition, hiring a mystery shopper is a big step in the right direction. The insight that you will gain regarding your business, will help you run it more successfully.Consider mystery shopping as an investment that will keep on giving you returns for the long term. That is why you should hire us today. We will provide great value for your money.